We offer returns for a store credit only (no refunds) on Full Priced items OR Sale items discounted by up to 25% off. If the sale item has been discounted by more 25% or more including the use of discount or promo codes it is strictly FINAL SALE.
Please make sure to choose carefully, if the above terms don't work for you, we understand you will purchase elsewhere where the terms may better meet your needs.
Steps to follow:
- Email firstname.lastname@example.org to obtain a Returns No (RA#)
- Ensure your items is unworn and tags are still attached.
- Send it back to us (via trackable post), it must be posted within 10 days of receiving your item (it can take longer to arrive as long as it is posted within 10 days).
Shop 2, 10 Main Street,
Mornington, VIC 3931
Approved returns can choose from the below options:
1) Store Credit Note to use on a future purchase. There is no expiry date, the credit note is valid until you find something else.
2) Another size or item If you already have another item you would like to purchase or would like us to check if another size is available you can call or email us to arrange this for you ahead of time.
- Customers are responsible for return shipping on these items & will not be refunded the original shipping amount.
- If you receive an item believed to be faulty, please send photos to email@example.com within 7 days of receiving your item. Aurelia reserves the right to repair or replace items deemed faulty. If we are unable to repair/replace your item, a refund will be issued including reimbursement of return postage.
When placing a Pre-Order please make sure you are 100% happy to wait for you items to arrive. We are not able to cancel or change items in a Pre-Order once the order is placed. The delivery dates listed are an estimate, your item may arrive earlier or later. Upon placement of your pre-order you will receive a Confirmation email, we will then contact you again once your item is ready to be shipped or ready to be collected in the boutique.
*Discount codes are not valid on "PRE-ORDER" items. Pre-Order is offered so that customers may secure an in-demand item ahead of time.
SALE items including the use of any discount codes of 25% or more are FINAL SALE. Pls choose carefully as we strictly do not allow any returns on these items.