Shipping & Returns Policy
Express Post (signature on delivery) (AUST POST): $12.00
If you are not at the designated address when the parcel is delivered a Collection slip will be left and you will need to pick up your parcel from your local Post office.
*If your premises is secure and you would like your parcel left there in your absence, pls leave a note in your order "Leave parcel at premises if unattended". This is at your own risk & we cannot be held responsible if you remove the "signature on delivery" service.
International Standard (AUST POST): $35
Note that all product prices indicated and payments made on this site are in Australian Dollar currency.
IMPORTANT: Please note that while all due care when sending your parcel is made, ALL purchases for delivery outside of Australia are at your own risk. We cannot be held responsible for parcels being delayed, getting lost in transit or being damaged during the shipping process as these are conditions beyond our control. If you would like to pay insurance for your item to cover any losses that may occur please email email@example.com and we will charge you separately for this service.
Orders placed before 1pm (AEST) Monday to Friday, will be dispatched the same day (except during Spell & The Gypsy launches and during Christmas trade, during these times please allow 48hrs).
Orders placed after 1pm (AEST) will be dispatched the next working day. You will receive a shipping confirmation email as soon as your parcel is packaged.
Express within Australia
For Metro delivery, please allow 2-3 working days & for Rural delivery, please allow 3-5 working days (if you are within the “next day” delivery areas you may receive your parcel earlier).
All parcels require a signature on delivery. If you are not there to sign for your parcel, you will need to collect it at your local post office, a Collections slip will be left at the address. Purchases made on weekends and public holidays will be processed on the following business day.
We ship to New Zealand, USA, Canada, Asia Pacific, UK & Selected European Countries using Australia Post Economy Shipping.
Deliveries are sent during normal business hours between Monday and Friday, 10-5pm.
Purchases made on weekends and public holidays will be processed on the following business day.
Please allow 7-21 days to receive your parcel, if you would like a quicker service pls email firstname.lastname@example.org and provide your Order No. and we will advise you of the additional charge.
A tracking number will be sent to you upon payment so that you can track the delivery of your goods. This service does not have a Signature on Delivery option, so please ensure all delivery premises are secure.
Please note: When orders shipped internationally reach your destination country, they may be subject to customs charges and clearance procedures that can cause delays beyond original delivery estimates.
Unfortunately, Aurelia Boutique cannot be held responsible for any custom duties, foreign taxes or other fees which may be enforced. These will remain the responsibility of the customer. Please contact your local customs office for further information.
What is your refund and returns policy?
Aurelia Boutique does not offer refunds on goods due to change of mind, this includes if you have purchased the incorrect size or style, please choose carefully. All items purchased on SALE are final sale.
We can offer either a credit note (in the form of an online discount code to use on your next purchase, and valid for 12months) OR an exchange to another size or item that is instock.
We will only offer a refund if the garment is faulty beyond repair. For Australia returns all claims must be lodged within 7days from date of shipping. For International returns, all claims must be lodged within 21 days from date of shipping.
The item/s must be in original condition, with all tags remaining in place, including hygiene seal.
Item/s must not have been worn, washed or altered in any way.
Refunds will be issued excluding the original shipping cost.
Sale items will not be accepted for return, exchange or credit note.
Please be aware that Aurelia Boutique quality check all garments before they are sent to you, images of the items condition when it leaves the store may be kept on file to use in cases where we feel the return is not valid.
How do I lodge a return?
Simply email email@example.com and we will allocate a Returns Authorisation (RA) number for you and provide you with all the details you need.
Please note Aurelia Boutique is not responsible or accountable for the loss of garments being returned. We recommend using a registered postal service to return goods, and keeping a record of the tracking details
Where do I send my return to?
Please send your garment to:
Shop 2,10 Main Street
Mornington VIC 3931
03 5976 3734
Are returns free?
The shipping costs incurred for returning item/s to Aurelia Boutique for an exchange or credit note are at your own expense. However, in a case of an exchange we will ship your replacement back to you free of charge.
What if my order arrives damaged or faulty?
For faulty garments please email firstname.lastname@example.org so that our returns team can arrange for the faulty goods to be repaired or replaced as soon as possible. You will need to return items with all tags in place and within 7days of shipping date. You will be compensated for postage in all faulty return circumstances.
*IMPORTANT: We will assess the fault upon return of the garment and reserve the right to repair or replace. If the item is no longer in stock, a full refund will be issued.
For all online customer service and product enquiries, please email email@example.com